Performance appraisal case study indian company

Initially compensation is given based on past experience and training but in due course of employment, the performance of the employee is taken into account to determine increments and bonuses he is due to receive.

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MBO is a process in which managers and employees set objectives for the employee, periodically evaluate the performance, and give a reward according to the result. MBO focuses attention on what must be accomplished rather than how it is to be accomplished. The only aspect that is dependent on the employee himself is the speed of work and level of error in the assembly process.

These objectives are specific and measurable and being Time specific they reduce all time related factors affecting the success of manufacturing units such as lead time etc. Share this Post! All rights reserved.

Performance Appraisal in Tata Motors

Kylie Garcia. Hi, would you like to get professional writing help? Click here to start. Case Analysis. With the key result areas that are used for measuring individual Performance, managers are able to focus their efforts and energies in the right direction and be rewarded for the same.


The appraisal is based more on facts than on value judgments or intuitions and gives appraise full opportunity to discuss his point of view. The appraisal system is done yearly and not quarterly. Rewards based on appraisal system are given only occasionally which hampers the motivation of the employees. I have recommended the following:. Mirror assessments — most people, and managers are no exception, have a tendency to rate people like themselves more positively.

How to Predict Employee Performance: Case Study

This can result in discrimination issues. Managers are not rewarded — managers that go out of their way to provide honest feedback and actually improve the performance of their workers are not rewarded or recognized. Managers would embrace it instead of grumbling if they were presented with a positive correlation proving that managers who did excellent performance appraisals were among the highest performers with regards to business result and bonus awards.

High anxiety — because the process is so subjective and no benchmark performance numbers are set in advance, uncertainty can cause many employees high levels of anxiety weeks before the process. I know one employee who sincerely thought she was going to be fired prior to her assessment but ended up being the highest rated employee on the team.

A case Study - Performance Management System

Employees should have an accurate idea of their assessment long before any meeting is scheduled. Many employees are intimidated by managers and the process, and as a result, they say nothing during or after the appraisal. Self-assessment is not possible — if an ambitious employee wanted to self-assess their performance midstream in order to improve , most processes do not provide access to the instrument. Providing each employee with a virtual assessment scoreboard and performance management process would be an ideal solution. No alerts — most processes do not allow an employee to be notified midstream should their performance change to the point where it was suddenly dramatically below standards.

No choice of reviewers — although there are a few exceptions Sun , in most cases, unlike with reviews, employees are not allowed input into who does their assessment.

One-way process — in most cases, employees also have no input into the factors that they are assessed on, how often they are assessed, and what type of feedback they can receive. It is unfortunately even rare for a process manager to routinely survey their users for suggestions on how to improve it.


No appeal process — employees who disagree with her appraisal are seldom given the opportunity to challenge the results with a neutral party. Many possible emotional consequences — if performance appraisal is blotched, you can expect a decrease in employee engagement, trust, employer brand strength, teamwork, and innovation contribution.

Employee referrals from disgruntled employees will probably also drop.

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A time-consuming process — most of the forms are incredibly long and time-consuming. If HR is required to sit in on the sessions, the amount of wasted time increases significantly. It is historical — the process is focused on capturing feedback about last year rather than on discussing necessary changes to job and skill requirements that must necessitated by the business strategy.

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Not coordinated with business cycles — some appraisal dates do not coincide with the end of major business periods or seasons when all other business results are tabulated and reported. John Sullivan, professor, author, corporate speaker, and advisor, is an internationally known HR thought-leader from the Silicon Valley who specializes in providing bold and high-business-impact talent management solutions.

He has written over a dozen white papers, conducted over 50 webinars, dozens of workshops, and he has been featured in over 35 videos. In addition, he writes for the WSJ Experts column.


His articles can be found all over the Internet and on his popular website www. He lives in Pacifica, California. Here are the Top 50 problems with performance appraisals grouped into six categories : Most Serious Performance Appraisal Problems 1. Article Continues Below Sponsored Content. A new research report from TLNT.